Customer Experience Officer — بغداد

بغداد

جهة العمل

Al Jazeera Telecom

أوقات الدوام

5 Days / Week

الشروط المطلوبة

Bachelor’s degree or equivalent, previous experience preferred, strong communication, computer skills, rotational shifts

Customer Experience Officer

Company: Al Jazeera Telecom

Department: Contact Center

Location: Baghdad – Karada

Working Days: 5 Days / Week

Shift: Rotational Shifts

Al Jazeera Telecom is looking for a Customer Experience Officer to join our Contact Center Team.

Key Responsibilities

Handle customer inquiries and requests professionally.

Provide excellent customer service and ensure customer satisfaction.

Handle customer complaints and resolve issues effectively.

Follow up on customer requests and coordinate with relevant departments.

Maintain accurate records of customer interactions.

Follow Contact Center policies and service standards.

Requirements

Bachelor’s degree or equivalent.

Previous experience in Customer Service or Contact Center is preferred.

Strong communication and interpersonal skills.

Good communication and interpersonal skills.

Good computer skills.

Ability to work under pressure and in a fast-paced environment.

Willingness to work Rotational Shifts.

We welcome applications from both male and female candidates.

How to Apply

Interested candidates are requested to send their updated CV via email only to: careers@jt.iq

Email Subject: Customer Experience Officer – Contact Center