Junior Customer Service Associate — بغداد

بغداد

نوع الدوام

دوام كامل

جهة العمل

Miswag

أوقات الدوام

8 hours

الشروط المطلوبة

Bachelor’s degree, Good Arabic and English communication skills

We Are #Hiring Junior Customer Service Associate at Miswag! 🚀

Job Title: Junior Customer Service Associate (Morning Shift)

Department: Customer Care

Location: Baghdad, Al-Dora

Working Hours: 8 hours

Working Days: 5 Days a Week

Job Summary:

A Customer Service Associate manages customer concerns with the objective of maintaining and building positive customer relationships and interactions with Miswag. They interact directly with our customers to listen to concerns and resolve problems. A proactive Customer Service Associate will anticipate customer questions and familiarize themselves with products and services to offer the best service and recommendations.

Responsibilities:

• Respond promptly and professionally to customer inquiries through telephone, social media, email, and other available communication channels.

• Receive, process, and accurately log incoming calls and customer requests. Provide clear, simple, and accurate information in response to customer questions.

• High attention to detail and accuracy.

•Follow company policies, procedures, and service standards when handling customer interactions.

• Stay updated on Miswag products, services, promotions, and process changes to ensure accurate customer support.

• Maintain a high level of attention to detail and accuracy when providing information, documenting cases, and delivering solutions.

Skills & Qualifications:

• Bachelor’s degree.

• Good Arabic and English communication skills, both verbal and written.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.

• Strong problem-solving and decision-making skills, with the ability to prioritize tasks effectively.

• Empathy and patience to handle challenging customer situations with professionalism and composure.

• Ability to adapt to changing processes and systems and quickly learn new technologies.

• Good knowledge of Microsoft Word and Microsoft Excel.

• Flexibility to work during morning shifts and adapt to business needs.

• In-depth understanding of the company’s products or services.

• Strong listening skills.

• Attention to detail and accuracy.

Apply here: https://lnkd.in/d6P5u7WH